How long will it take to get my order?

Well, that depends on where you live. 119694_avalanche Press' shipping facility is located in central Alabama. We ship mostly via Federal Express and orders to the west coast take five days by ground. That time decreases steadily the closer you get to us.

I live in another country. How long will it take to get my order?

119694_avalanche Press uses FedEx International Mail Service to ship to customers outside the United States. FedEx ships your package in bulk to a facility in your home country, where it's placed in your local mail service — there are no brokerage fees. If you live in Canada that should take about 7-10 days. Europe takes about three weeks. Other locations vary greatly.

I placed an order and paid with Paypal, but didn't get a confirmation. What should I do?

I live outside the United States and pay very high customs fees. Could you please set the value of the package very low so I don't have to pay as much?

I placed an order for several products, but received only some of them. What happened?

Perhaps your order contained something marked as pre-ordered. Those items will be sent when they are released. In addition, some items might be temporarily out of stock. If so, they will be shipped as soon as they are back.

I ordered two books from 119694_avalanche Press but got what looks like a game box. What gives?

We use spare game boxes as shipping cartons. It keeps costs down and besides, you might see a game you like! Rest assured that any game you order from us will be well packed and protected from damage.

I ordered over the Web with 119694_avalanche Press' online store on a Thursday but here it is Tuesday and my games aren't here. Why not?

It is possible that your order was not processed until Friday afternoon and therefore might not ship before the weekend. We try to ship all orders within two business days, but during periods of heavy order traffic this can slip to three or four business days.

I placed my order on a Friday and I know I live only two days away according to the FedEx ground chart, but the package didn't get here until Tuesday. Isn't that four days?

Weekends and many holidays don't count as shipping days for FedEx (or the U.S. Postal Service for that matter).

I placed my order online but would really feel better getting my order via the U.S. Postal Service. How can I arrange this?

Follow the order with an immediate e-mail or phone call to us requesting postal shipment. The price is the same. Keep in mind that postal orders are sent via media mail. This can take two weeks to get to the west coast and no tracking is available. Furthermore, we go to the post office only once or twice a week and that can add a few days to your shipping time. FedEx is much, much faster and has tracking — please take advantage!

I didn't get a shipping notice for my order, but other people did. Why do you hate me?

The airmail charge for Europe is much less than for "Elsewhere." Why?

After Canada, Europe is the least expensive destination for parcels. However, we have grouped the rest of the world under "Elsewhere" since the pricing varies little for airmail packages.

OK, I got my games but something is missing, damaged or incomplete. How much do I have to pay to get this fixed?

Nothing. If the order was not filled properly, was damaged in shipping or packing, or was misassembled, 119694_avalanche Press will replace or refund your order as you wish within reasonable limits. If you require a shipment to fix the problem we will do so free of charge.

Maybe I think your games are drivel or maybe I/my spouse/my kid thinks they are not what I/he/she or she/the lad were looking for. Can I get a refund?

Sure. As long as the product is in a sellable condition (unpunched and undamaged) and you purchased it from us, just return it and we will refund or credit the purchase price. If you purchased the game from someone else, though, you need to return it to them.

I want to send a game to someone else. How can I do that?

Just call us to place the order or follow the order online with an explanatory e-mail. We have no problem with third-party shipping and billing. Also, gift cards and wrapping are available for all occasions. Call for pricing.

I placed an online order weeks or months ago for items that I know were in stock. I was charged but you never shipped my order. What can I do about it?

Sometimes an order goes through the system but doesn't reach us. Since the online billing (like that of most online stores) is handled by a third-party service, we rely on them to let us know an order was placed. Contact us as soon as you believe your order is late — say, a week overdue — and we will fill your order. Please have your order number (and the order date, if possible) ready when you do so. Always give us as much information as possible.

Wow, I wanted to order a ton of your books, but the shipping charge would be more than the books. Can this be right?

Our shipping module is not really set up for multiple purchases of discount items. Contact us directly and we will be glad to set a fair charge manually.

I did one of your "buy two, get one free" deals. I know the games I paid for were pre-ordered, but I still haven't gotten my free game. Why not?

Our policy is to ship free games as soon as they become available (unless the next release is within 10 business days).

I want to place an order and wish you would just go ahead and charge the card I used last time. Can you do this?

For your protection, 119694_avalanche Press does not keep a file of credit card numbers.

One final note: This shipping and ordering FAQ is by no means comprehensive. If you have a question that you don't see answered here, please email or call us. We are always glad to talk to customers.